Office 365 web access still broken

August 18, 2012

By Jeff Gould

I’ve blogged several times about my frustrations using Microsoft’s Outlook Web Access (OWA) as an interface to Office 365 (see my friend and co-blogger Doug Miller’s defense of Office 365 here). I subject myself to the discipline of using OWA instead of the vastly superior Outlook thick client – which I used for years as a front-end to Gmail – because I want to experience at first hand the reality of an all-cloud approach to email.

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Why Gmail beats OWA, part 2

May 23, 2012

By Jeff Gould

A while back my esteemed co-blogger Doug Miller posted a counterpoint to my post Why Gmail beats Office 365. Doug gives a long list of reasons why, on the contrary, Office 365 beats Gmail. Although he hasn’t changed my mind about preferring Gmail, I have to admit that I agree with almost everything he says. In fact, his post has helped me to clarify my thinking about this topic. At bottom Doug’s argument boils down to the idea that Office 365 is a more powerful online tool that has more of the features that sophisticated enterprise users need, while Gmail is basically a repurposed consumer product.

I have to say I entirely agree with Doug’s argument. But it doesn’t change my mind about using Gmail, and here’s why. The reality is that Doug is a more sophisticated user than I am. He actually knows how to use all the fancy bells and whistles in Office 365 (see his post for examples) and therefore he gets the full benefit from them. I on the other hand use Gmail as a simple email tool with some very limited calendaring functionality on the side. For my purposes, the greater simplicity and speed of the Gmail user interface trump the bigger feature set of Office 365.

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